1. Introduction
Welcome to the Mr. Mug: Sweet Vermouth online store ("Website"), operated by The NZ Vermouth Co. Ltd ("we," "us," or "our"). By accessing or using our Website, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, please refrain from using our Website.
2. Age Restrictions
By placing an order on our Website, you confirm that you are at least 18 years old, the legal drinking age in New Zealand. A mandatory age verification checkbox is required at checkout, and deliveries must be received by someone aged 18 or over. Proof of age may be requested upon delivery.
3. Ordering and Payment
- Order Acceptance: All orders are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason.
- Payment Methods: Payments are processed securely through Stripe. We accept major credit cards and other payment methods as indicated on our Website.
- Pricing: All prices are in New Zealand Dollars (NZD) and include GST where applicable. Prices are subject to change without notice.
4. Order Modifications and Cancellations
- Modifications: Once an order is placed, it cannot be modified.
- Cancellations: If you wish to cancel an order, please contact us immediately. Cancellation requests are not guaranteed and are at our discretion.
- Processing Time: Orders are processed and dispatched as quickly as possible.
5. Returns and Refunds
- Damaged or Defective Products: If you receive a damaged or defective product, contact us within 7 days of receipt for a replacement or refund.
- Change of Mind: Returns are not accepted for change of mind.
- Conditions for Returns: Products must be unopened and in their original condition to qualify for a return or refund.
6. Privacy Policy
- Information Collected: We collect personal information necessary for order processing, such as your name, address, and payment details.
- Use of Information: Your information is used solely for processing orders and improving our services.
- Data Protection: We implement security measures to protect your personal information.
- Third-Party Sharing: We do not share your personal information with third parties, except as necessary for payment processing and delivery.
7. Limitation of Liability
To the maximum extent permitted by law, The NZ Vermouth Co. Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or purchase of our products.
8. Legal Compliance
We hold an OFF License and comply with all relevant New Zealand laws and regulations regarding the sale of alcohol and consumer protection.
9. Intellectual Property
- Trademarks: "Mr. Mug Sweet Vermouth" is a registered trademark (Trade Mark No. 1250212) of The NZ Vermouth Co. Ltd.
- Restrictions: Unauthorized use, reproduction, or distribution of our intellectual property is prohibited.
10. Governing Law
These Terms are governed by the laws of New Zealand. Any disputes arising from these Terms or your use of the Website will be subject to the exclusive jurisdiction of the courts of New Zealand.
11. Contact Information
For support or inquiries, please contact us through the contact options available on our Website.
12. Customer Service
As an online store, we strive to respond to customer inquiries promptly. While we do not have set service hours, we aim to address all queries as soon as possible.
13. Changes to Terms and Conditions
We reserve the right to amend these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website signifies your acceptance of any updated Terms.